Every interaction around us is made by design. How people use a computer, check in at the airport, wait in line at the grocery store, or even join parts in a manufacturing factory. All of the moments that a user interacts with a product or service is crafted through service design. Moi Studio breaks down this customer experience to find painpoints, opportunity spaces, and improvements.
- Customer research and insights
- User persona & journey mapping
- Blueprint & storyboarding
- Touchpoint design
- New service impact review
- Customer journey analysis
Customer research and insights
User persona & journey mapping
Blueprint & storyboarding
New service impact review
Customer journey improvement
Conferencing Innovation Exploration
Commuter train experience
Metro Customer Experience Analysis
We will help you in your journey. We look forward to working together!