Service Design

Every interaction around us is made by design. How people use a computer, check in at the airport, wait in line at the grocery store, or even join parts in a manufacturing factory. All of the moments that a user interacts with a product or service is crafted through service design. Moi Studio breaks down this customer experience to find painpoints, opportunity spaces, and improvements.

Our Capabilities

  • Customer research and insights
  • User persona & journey mapping
  • Blueprint & storyboarding
  • Touchpoint design
  • New service impact review
  • Customer journey analysis
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Customer research and insights

User persona & journey mapping

Blueprint & storyboarding

Touchpoint design

New service impact review

Customer journey improvement

Related work

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Conferencing Innovation Exploration

Commuter train experience

Metro Customer Experience Analysis

Contact

We will help you in your journey. We look forward to working together!